SpringHill Suites Orlando Altamonte Springs/Maitland

Everything as a family that we needed from hotel to service and all with happy smiles from staff

Great location, clean and staff were friendly. We were on the first floor and had no issues with noise.

Hotel and location was nice

Room was clean. Location was convenient. Breakfast was ok. I was expecting a "Welcome" bottled water for guest, but I guess I expected too much.

Staff was awesome, room super comfortable, breakfast quality wasn’t great, overall it was nice and I would stay here again.

We booked for 4 adults and one child. When we realized there were only three towels I had no issue running back to the front desk. What I was told was that there is an issue with linens theft and what we could do was use those three the bring them down to trade for three more. What?!?!? I explained how many people we had and that asking for one towel per guest should not be an issue. I also asked for extra bedding since it was 30 degrees outside and again I was given the same talk. They eventually gave me a couple more towels and one bed blanket set. Oddly enough when I booked I said no housekeeping services, next thing I know the were in the room took all the towels and left three yet again. I again went down and had to get more towels. There was obviously a cat that had been in the room prior. My kid is highly allergic so that was fun. Even though they have a strict no animal policy. Service animals only. We found a few cat claws imbedded in the carpet alone with some pebble food under the couch when that was pulled out. Breakfast was ok. The dining room seating is very crowded. Should probably rethink that whole chaotic area for better flow. The food was what you would expect with free breakfast. Waffles, eggs, a meat patty and oatmeal. The fruit wasn’t the freshest so that was disappointing. We stayed in the 2 double suite and besides the front room the area around the beds was very limited. ZERO dresser or drawer space. Not likely to book again.

The room was okay, not in the best condition compared to other SpringHills. Our toilet didn’t work on the first night, however the maintenance people fixed it quick. The most of the staff was nice.

The staff is one of the best we have had a hotel, the breakfast was also great.

Carpets stained, hallway on 2nd floor had barely any light - was very dark and creepy. Hairdryer was so dirty didn't even want to use it- looked like it had never been wiped down. And lastly, baby roaches. Staff was nice enough but this hotel cleanliness has gone down tremendously in just one year since I stayed here last. This will not be a hotel I revisit, no matter how cheap the rate is.