Sorrisniva Arctic Wilderness Lodge

I’ve rated this as 4 out 5 rather than 5 based on what I felt was less than perfect service at the hotel. The hotel itself is situated about a 20 minute drive outside of Alta. It’s very picturesque in snowy surroundings and the riverside rooms are perfect for viewing the northern lights. The rooms are well appointed but there is no TV or speakers for music. The rooms are very comfortable and exceptionally quiet. There is also a small outside seating area too. Your food options are fairly limited; either a set menu fine dining experience or an a la Carte restaurant with fairly limited choice. Having said that, all of the food we had was good. Breakfast is included and there is a good deal of choice. You can book lots of excursions from the hotel but it might be worth trying to prebook as when we tried to book snowmobiling two days before we wanted to do it there was nothing available (we booked via Get Your Guide and were able to drive into Alta to meet our tour there). There is nowhere else within walking distance for food or drink so you are somewhat at the mercy of the hotel. The thing I think the hotel could improve is the quality of service. Don’t get me wrong, it was good but all felt very robotic and transactional. It wasn’t very friendly. We’d just come from another hotel in Finland where the service was exceptional and I think we were expecting something similar whereas what you get is something akin to any normal hotel. There were a few stand out members of staff .. Julia, the Australian guy in the Ice Bar, the lady with pink hair but other than that, everyone else seemed to just be going through the motions.