Lovelady Shield Country House Hotel

Recently returned from The love lady shield hotel. What a little gem. In the heart of the country side. Stunning views a babbling brook runs along side of it green valleys hills. Plenty of routes to take for hikers. The place is just beautiful. The management staff and the chef give you a 100% attention. The bed room was clean and cosy with plenty of rooms to sit and relax. The food was exquisite from the evening meal an afternoon tea and breakfast. If it's peace and quite your after a relaxing break highly recommend it

A truly delightful retreat in a beautiful and remote area. From the very start, we were greeted with a warm and welcoming atmosphere that set the tone for an unforgettable stay. Surrounded by the soothing sounds of nature—the gentle flow of the river and the cheerful chirping of birds—it was the perfect escape from the hustle and bustle of everyday life.

This is the 3rd time we’ve stayed here and the staff are absolutely first class, customer service is clearly a high priority. We had an evening meal in the restaurant and have to say, the food was superb. The best ‘meal out’ we’ve had in a long time. The steak and the burger were cooked to perfection, no room left to try the dessert menu though! Thank you

It's not about the building, it's about the people. This may sound cliché, but my recent stay at this hotel proved just how true this statement can be. I found myself at this property during a harsh winter storm that forced road closures and brought extreme weather conditions. As luck would have it, I became the sole guest in the hotel. It was in these extraordinary circumstances that I truly experienced the exceptional quality of the staff. Anna, with her ever-present smile, went above and beyond to ensure my comfort, anticipating and meeting my needs with genuine warmth. The friendly chef Patrick keeping spirits high. But the true standout was Matt, a superstar whose dedication was truly outstanding. Matt's efforts were nothing short of exceptional. He not only fulfilled maintenance responsibilities for the entire hotel and cottages but also took on numerous additional responsibilities. He braved the elements to assist guests and staff whose cars were stuck on the road, pushing vehicles and guiding drivers to safety. Tirelessly, he gritted and shoveled, breaking through miles of ice on the hotel's road to create access for everyone. As if this wasn't enough, Matt even stepped into the kitchen to prepare a mean breakfast when the other chef was unavailable. To the owners of this hotel: you are incredibly fortunate to have staff of this caliber. I sincerely hope you read this review, recognize the immense value these individuals bring to your establishment, and compensate them appropriately for their extraordinary efforts. While the staff's performance was exemplary, I must withhold a perfect rating due to one significant oversight. The hotel management's refusal to invest in proper snow management equipment, particularly a snowblower, led to unnecessary stress and inconvenience for both guests and staff. Instead of closing the hotel, losing revenue, and restricting access, a one-time investment in a snowblower would have alleviated much of the struggle we faced. Guests shouldn't have to spend hours shoveling ice to move their cars or hire tow trucks to leave the premises. This isn't a luxury; it's a necessary business decision that any competent manager should make to ensure guest satisfaction and safety during winter months. In conclusion, while the dedication of the staff was truly inspirational, the lack of proper winter equipment prevents me from giving this hotel a perfect score. However, with the right investments and continued support for their outstanding team, this hotel has the potential to become a truly exceptional destination, regardless of the season.

Lovely hotel nestled between Alston and Nenthead. We enjoyed our night here, and wanted to provide positive feedback on the friendly team, the amazing breakfast, the room price and handy parking. Although we only stayed one night, we liked the look of the lounge and garden areas, and felt this would be an ideal hotel for a relaxing weekend in this area. We would stay again.

Booked Poppythorn cottage in grounds of hotel as a 60th birthday surprise for a friend. The cottage was absolutely perfect, so spacious and comfortable and having our own hot tub was the icing on the cake. Hotel staff were so professional and helpful throughout our stay, Naomi went that extra mile to make it a perfect weekend. Would highly recommend.