El Aurassi

We (group of 8 ) arrived very late (~01:00) due to issues traveling from algiers. Upon arrival, discovered miniscule rooms which were dirty (clearly unvaccumed) with bits of trash on carpet and crumbs on chair and table/desk. Sheets were stained, one bath towel (also stained), 1/2 roll of TP. A huge (water leak) bubble/blister in the ceiling drywall hanging over shower-tub from the upper floor. On going down to ask for towel and toilet paper, attendant appeared to be attending three other clients. However, the clients appeared to be deliberating whether to stay in the hotel or not. Instead of the attendant turning his attention to me while they deliberated he continued to focus on them. Another client came and just interrupted and asked for something and he switched to detention to that person. I meanwhile politely waiting, was ignored. After realizing that politeness and courtesy was not being returned, I then asked the attendant for a towel and gave me a towel I asked he water gave me a water. The attendant had also taken our passports for scanning. I asked for the passports and he informed me that they were given to another member of our party. The next morning I went down and asked for toilet paper and the attendant ( a different attendant ) inform me that he would run the toilet paper to the room. After waiting a while, I decided to go out and for toilet paper on the service cart. The ladies turned into the rooms ask me if they could help me and I explained that I needed toilet paper and they gave me three rolls of toilet paper immediately. Needless to say we ( all eight of us) left and look for other accommodations.

Il faudrait revoir la propreté des moquettes et fauteuils , et des armoires , odeur désagréable dans la chambre . Service de la réception et de la restauration au top.