Finde Hotels in Alexandria

My organization and I come to Alexandria a few times each year, and we've been faithful customers of the Home2 Suites the past few years. We typically booked 1-3 room(s) per stay, and most of our experience was relatively enjoyable. However, earlier this month, there was a MAJOR concern, and management failed to handle the situation properly. A person from my company is taking cancer medication cream, and their product treatment mysteriously vanished from their room while they were gone. This only occurred after an unrequested visit from housekeeping. The vanishing cream (this cream was in an expensive bottle and could appear to be a cosmetics cream; the treatment was purchased for $250+) was never found after repeated searches. My team and I thoroughly searched the hotel room several times, looking through the garbage, searching above shelves, checking underneath furniture - trying to do anything we could to ensure that the medication had not been accidentally misplaced. Additionally, we waited until we checked out of the hotel and we returned home to confirm that the medication was not packed away in our personal luggage... Alas, after everyone within the company unpacked their traveling bags, no cancer medication was found. I understand that 9 out of 10 times, missing items are typically attributed to guest error or misplacement. However, this was the 1 out of 10. The person in my company had to pay for another round of cancer medication treatment. There was no reimbursement whatsoever for our stay (we had booked multiple rooms for several nights), no responsibility on behalf of the management to conduct thorough investigation on the missing medical treatment, no protocol established to help restore trust in this business. Due to damaged trust and the failure of this hotel to adequately provide a solution or support in this situation, we will not do business with this establishment going forward. If you stay here, I recommend putting away any valuables, even when room service is unrequested... You might find something missing... but don't worry - at least you'll get those fresh towels you didn't request.

I just spent a weekend in Alexandria for a conference next door to this hotel. I want to mention our experience with the very busy breakfast area. We ate the buffet breakfast which was adequate, but I particularly want to mention the ONLY person running the entire restaurant. Sergio Peters earns a gold star from me for his ability to keep the buffet stocked, while manning the cash register, cleaning up the tables, cleaning the dishes, etc., all by himself! In spite of being tasked with running the entire restaurant, he maintained a pleasant and helpful demeanor with us. Why he isn't the manager of that area with helpers to assist him is a question I would like to have addressed to whomever is running this hotel. It must be hard to find people like Sergio who are as dedicated and up to the task at hand as this young man is.

Das Hotel wurde zum größten Teil aktualisiert und komfortabel. Es gab ein paar Probleme. Dieses Hotel war das Gasthotel für eine Konferenz mit wahrscheinlich 250-300 Menschen. Es gab nur 2 Eismaschinen und einer von ihnen funktionierte nicht. Nach der Ankunft entdeckten wir, dass unser Telefon im Zimmer nicht funktionierte. Es wurde sofort berichtet und als wir 2 Tage später auscheckten, funktionierte es noch nicht. Für mich war dies eine Sicherheitsfrage, die sofort hätte angegangen werden müssen.

Das war unser Halt auf unserem Weg von Orlando nach Dallas, so dass wir wirklich auf einen guten Nachtslaf warten. Es war in einer guten Lage mit nahe gelegenen Restaurants und Gemüseladen. Wir fühlten uns sicher, unsere verschlossene bewegliche LKW auf dem Grundstück zu halten. Das Zimmer war groß und komfortabel mit einem guten heißen Dusche mit guter Druck. Wir sprachen vor und nach der Buchung mit Gregory. Er war so freundlich, informativ und hilfsbereit. Am Ankunft Tim war großartig für den Eincheck. Kleiner Verkaufsbereich verfügbar. Eine gute Erfahrung.

I drove in 4+ hours from out of state for a funeral. They would not let me do a late checkout at 3pm with the reasoning being they needed to have my room cleaned for future guest(s) and that me checking out later than the normal checkout time would delay their cleaning crew. I returned to the hotel at around 2:45-2:50p, and the cleaning crew was still there, indicating that they still would’ve been able to get my room cleaned and ready on-time for any potential guest. I also checked the availability of my same room type online prior to returning to the hotel and saw that they had 4 available. The inability to be flexible with a customer who was respectful and there for a funeral was despicable. I had to pay for an additional night just to go up and change clothes which took all of about 15 minutes. The room was clean when we arrived.

Ich bin ein Behinderter, in einem elektrischen Rollstuhl, und sobald wir Trisha buchen, ”Tish” rief uns, um sicherzustellen, dass wir eine gute Wahl in den Zimmern gemacht haben. Wir hatten 3 Erwachsene und das Zimmer, das wir buchten, hatte nur 1 Bett. Sie hat alle relevanten Informationen erhalten und uns zurückgerufen, um uns die Optionen zu geben, die sie mit verschiedenen Zimmern und ihren Plus- und Minensen konnte. Haben nie bessere Service von jedem Hotel! Alter Gebäude, aber Personal und Aufbau war groß für die meisten behinderten Reisenden!

Auf der Reise nach Osten brauchte man nur Platz zum Schlafen. Dieses Hotel mehr als erfüllte diese Notwendigkeit. Komfortable, sauberes Zimmer. WiFi gut. Frühstück gut. Kann es nicht zum Preis schlagen. Leicht zu finden, nahezu interstate. Restaurants neben dem Motel.