3-Sterne-Hotels in Alcobendas

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

There is only one reason I would choose this hotel again – if I am taking care of business in the immediate area. The staff is professional, the facility is nice and clean, Wi-Fi works well, but the location is lacking. If you want to be near the Barajas airport or the industrial facilities nearby and do not plan to leave the hotel, this is a competitive choice; if not, keep looking. The price I paid was slightly lower, but it does not compensate for the dull location. The amount I saved on lodging, I will spend on Uber. Google Maps show “Centro Comercial Carrefour Alcobendas” within walking distance with a choice of restaurants and stores. The problem is that it is on the opposite side of “Carretera de Fuencarral.” There is no pedestrian infrastructure to get there unless you walk on the highway, which is dangerous, and I don’t recommend it. I walked around with my GPS and could not find a way. This is an industrial zone with limited choices to offer a guest. Alleys, dead-ends, warehouses, and automobile manufacturer offices surround the hotel. However, there is a way to walk to a plaza featuring a Toys “R” Us. The only restaurant (Orale Compadre) was closed on Sunday afternoon and supposedly opened on Monday at 8 pm, so it does not help much. A PrimaPrix was closed by 3 pm on Sunday—the rest of the business sells ornaments, miscellaneous, sporting goods, or furniture. Don’t be misled by all the colorful bubbles in Google Maps surrounding the hotel. The hotel only offers breakfast from 7 am – 10 am. Management seems to have a deal with Telepizza for delivery, so I ordered. The food tasted unfrozen, and it was school cafeteria quality at best. A reflection of the lacking food services in the area is evident as the vending machines are missing a significant percentage of snacks. The room does not feature a mini-fridge like other Holiday Inn locations, so bringing drinks and/or snacks that require refrigeration is not an option. The Uber from Barajas airport to Holiday Inn Alcobendas was 14 Euros for a 15-minute ride. An Uber to the Madrid Center area was 27 Euros, which took 25 to 30 minutes. The view from my side of the hotel is uninteresting (warehouse rooftops). I can only imagine it is no different on any other side of the building. The TV is not smart, so you are limited to the channels offered (Sorry, no YouTube or Netflix). I think offering complimentary airport transportation to take advantage of the proximity to Barajas Airport should be considered.

Wir haben vor kurzem drei Nächte in Hampton Alcobendas geblieben (Jun 9-12) während eines Besuchs eines Freundes, der in der Gegend lebte. Es ist eine 10-minütige Taxifahrt vom Flughafen (ca. 20 €). Wir haben es auf dem Weg zurück gebürgt, was kostete €14. Uber kam in 5 Minuten nach der Bestellung an. Personal bei der Eincheckung waren freundlich und hilfsbereit, die Zimmer waren komfortabel, das komfortable Bett war riesig und das (einschließlich) Frühstück war gut und für die meisten Tage eine Lücke gefüllt. Aus irgendeinem Grund war der Pool nicht bis zum letzten Tag geöffnet, und es war 36-40 Grad! (Mein Freund schien zu denken, das war mit lokalen Gesetzen zu tun, weil alle anderen Pools in der Gegend auch geschlossen waren. Keine Ahnung, ob das wahr war oder nicht). Eine ältere amerikanische Dame gab einer der Rezeptioner eine harte Zeit, um den Pool zu schließen, als ich ankam. Nicht sicher warum, es war nicht so, wie es seine Schuld war. Der Pool war klein (aber ausreichend) es war sehr „konkret“ aber und ich glaube, es könnte mit einigen grünen um ihn attraktiver machen. Barpreise waren für eine Hotelbar vernünftig, 3 € für einen kleinen Entwurf und 6 € für einen großen. Es gibt ein sehr begrenztes Barmenü während des Tages und ein etwas ausgedehntes eins in der Nacht, das Essen war ok, nichts besonderes, viel besser zu haben und um. Ich war überrascht, es arbeitslos nach 11:30 Uhr auf alle drei Nächte, die ich dort war, wieder zurück zu finden. Guter Ort für einen Nachtkapsel. Das WLAN war ausgezeichnet und da mein Unternehmen jetzt sagte, wir können „von Hause überall in der Welt arbeiten“ für ein paar Wochen im Jahr (ja, ich weiß, seltsam!) Ich überlege ernsthaft, hier irgendwann wieder zu kommen. Alles in allem ist das ein komfortables Geschäftshotel, nahe dem Flughafen, aber mit keinem echten spanischen Charakter. Ich war vor ein paar Monaten in einem anderen Hampton in Berlin und das sieht genau das gleiche aus. Nicht eine Kritik, es ist das, was es ist und hat den Job für mich. Ich dachte, das Rezeptionpersonal alle sprachen groß Englisch, waren freundlich, sehr hilfreich und ein Vermögen dieses Hotels. Vielleicht nicht ideal für einen Besuch für das Zentrum von Madrid, aber es war für mich nützlich. Ich würde glücklich hier wieder bleiben. Iain, London

Excelente espacio para vivir, altamente recomendado! Llevo 1 año y medio viviendo acá y ha sido una de las experiencias más maravillosas y mejores decisiones de mi vida. Sinceramente, excelente servicio, excelentes instalaciones, precios competitivos, 100x100 espectacular. Muchas gracias por todo

Great king size bed. Good pillows and clean sheets. Sound proof windows. Nearby (1 block away), there is a small shopping mall with a large supermarket anchoring the mall. Plenty of restaurants nearby: Korean, Persian. Japanese, Italian. Tried them all. Very good food. Good value for money too. Loved the sushi place.

Business hotel not too far from the airport. Quite smart, rooms in good condition (some of them are set up interestingly - bed faces large picture window). Little bit dark but OK - lighting fine, storage space fine, wifi worked well. Good bathroom with both a tub and a shower. Think it has a small gym but apparently that has to be prebooked. Breakfast was very good. Good VFM overall.

Sehr praktisch in der Nähe des Flughafens, ideal für Übernachtungen. Das Zimmer war sauber und komfortabel und das Frühstück war sehr gut. In der Nähe der Einkaufsstraße gibt es unzählige Restaurants, von denen eines, eine Tapas-Bar, leider den Namen vergessen, ausgezeichnet und sehr preiswert war. Aber das Hotel berechnet 3 € für eine Flasche Wasser ... kostenlos wäre schön gewesen, aber ich denke, das ist die Norm in Europa ... nichts umsonst.

Used this as a base for a stop over.The hotel doesn't look that far on map but it's not really that close.Cost us €30 each way by taxi.We had two rooms and they put us next to each other.The rooms are small but clean no tea and coffee facilities v basic.Bed is v comfy tho.I wouldn't use this hotel again as too far from airport.