Rok Plaza

Traumatic experience. After booking, a member of our family decided to visit us at the time of the stay. We discovered that 2nd room usage increases the price of the night by 25%. This is "clearly" mentionned in the house rules, between paragraphs 16 and 17 (microwave and garbage rules). Fine. We communicated to Mr Rok the dates at which this person would stay at the flat.  2 nights in, 2 nights out, 2 nights in. Easy we thought. Byt as from the 2nd day and until after we left, Mr Rok was harassing us, sending people from his team a few times a day to check if the person was not there, calling my wife aggressively, threatening us to leave us outside and change the key of the flat (with a baby of 4 months) if the family member would come during those 2 days. The day before check out he sent 2 persons to put pressure on our family member to pay an additional night (they said he had stayed 5 nights and not 4). Fortunately we showed them the proof that he stayed in a hotel in the North of the island as planned during the 2 days.  After we left Mr Rok sent us another request to pay 2 additional nights (he claimed that our family member had stayed 6 nights this time... without proof of course). He contacted airbnb to try to get them cancelling our account. Finally we had to contact airbnb directly to make him stop harassing us. He ruined our stay. We were so stressed it took us a few days to recover.  1st time we have such a terrible experience.

Dit is een toplocatie, rustig en niet te ver van alles , heb wel vervoer nodig als je Tenerife wilt ontdekken, neem ook je GPS mee. Zeer aangename ontvangst, zelfs eind februari is de zon aanwezig, 19° tot 22 °. The lady of the house , Kathy staat dag en nacht paraat om te helpen , heb het zelf ondervonden. Niets is te veel voor het Top Team !! vrijwel overal parking, kleine stranden in de omgeving , zand en stenen , beetje moeilijker voor de voeten. Het appartement was top , restaurants in de buurt , wij gaan zeker terug. groetjes Sung-Ja en Claude