Quality Inn & Suites

The room was clean, but needs upgrades. Very little customer service. Only ONECof tge desk people was friendly.. I think her name was either Sandra or Sharon.I forgot a new pair of Skechers .... called later in afternoon I left. The woman at desk had them.. said she would have mgr send them to me. I gave her credit card to pay for sending them to me. Since July 5 I have called three times.... no shoes have arrived!!!! I should have stayed at Country Inn next door where I had previously stayed in Albert Lea. I will never stay here again!!

We booked this hotel on the fly without looking at the reviews. I was hoping to be able to refute some of the other harsh reviews that we saw after-the-fact. Well…. they weren’t off-base. I’m not going to slam and say it’s absolutely revolting. It’s not. I’ve seen worse. But just to give a fair account here are our pros & cons. Pros: *A/C worked very well and it was 98 degrees outside. *The furniture, though maybe a little banged up in places, was overall nice. *Bedding appears clean and newer. *Lobby was nice *Staff were friendly *Individual reading lights on each side of bed frame. Cons: *Bathtub faucets and drain are old and have build-up that is past the point of being able to shine. Feels a little grungy. *The sink and toilet did not appear to be properly cleaned. Small hairs in the sink and on the counter. Staining in and on the toilet. *Exit door in the back didn’t lock. Was accessible from the outside by anyone. *Wiring for lighting in the upstairs hallway is exposed. *Lighting above nightstands has a layer of dust and covered in fingerprints. *Security lock on our room was just a chain lock. Again not horrible. It’s doable. But there’s better options in town.

Sometimes you make a serious mistake not doing more research. We had one of those times today. We had a long day of driving from Wyoming. Used Priceline to book this place when we were fading from our day's travel, about an hour away from Albert Lea. We should have looked at TripAdvisor first as to why this place was 3/5 stars, an obvious red flag we missed. Upon arrival, the hotel and general area were obviously undesirable. Our room was not acceptable or fit for human habitation. Maybe it's how management here treats Priceline guests, maybe it's Covid, maybe it's staffing issues -- we simply didn't care the reasons. And we didn't hang around to quibble. Handed in our room key and kept motoring to Rochester, MN were we were thrilled with a wonderful, and well researched, hotel. Don't make our mistake, and don't book here.