Vita Park Hotel & Aqua Park

This is the most appalling hotel we have ever stayed at. To begin with, the rooms don’t even have a hairdryer or a fridge, and when you ask at reception, they say they don’t provide such amenities. When we checked into the room, there was used toilet paper in the bathroom bin from previous guests. There were also dead bugs on the floor and cobwebs on the walls. The bathroom drain was completely clogged and didn’t absorb any water. We have never had a worse experience at a hotel. Do not stay at this hotel under any circumstances if you decide to visit Albena!!!!!

I had a terrible experience at this hotel, and my family and I are still dealing with the trauma. When we arrived in our hotel room, the bed wasn’t made, and there was a hole in the bed sheet. The staff was unhelpful and unfriendly. To make matters worse, there was no room cleaning for an entire week! The room was filthy, and the photos online did not match what we found when we arrived.

Wouldn't go back here if you paid me... there were electrical sockets hanging off the walls, nails sticking out of furniture, shower was broken and the bed looked like it had someones bodily fluids on it. Several of our party of 6 Adults and 3 children got food poisoning. Pool was dirty, like you felt greasy when you got out of it. Staff all rude, especially the pool guy and the reception staff, hardly any of them spoke english. Think this resort is more geared toward Russian tourist. Absolutely shocking hotel wouldn't recommend to my worst enemy. Transfers were also a nightmare but can't hold that against the hotel.

We had a nice time , weather was great ! Food wasn’t bad, we really enjoyed the beach and the water park with our daughter! Hotel staff were nice all the time. Pools and slides are great too. Hotel room is ok.

Well...where do I start! Firstly a huge positive Thank you to the entertainment staff over at the Ralitsa Hotel and 4*, they are amazing with everyone and really friendly. Aquapark pretty awesome. There is a lifeguard older man at the hotel vita park swimming pool he's pleasant. HOTEL VITA 3*- Avoid at all costs! Rude Staff, especially a few team reception members, being on their mobile phone continuously rolling their eyes when you ask for something, even as simple as a clean towel because youre towels bedsheets haven't been changed for 4 days! I had to ask the other Ralitsa 4* hotel if I could simply have a bath towel due to being rudely shouted at by the hotel vita park reception man telling me to ask in the morning the Manager for a towel! Wow! Customer service....what a joke! The hotel vita park swimming pool manager is very rude...shouting and pointing at children, or adults to get out the swimming pool for wearing a protective t-shirt even though there's clearly no signs stating this isn't possible! Pulling my 11 year old child physically with his hands and jumping into the water to remove him due to wearing a t shirt is very unacceptable in my eye's in which a serious complaint in force! Telling us we're banned and rudely talking over me when im trying to explain is unacceptable. The overall general manager can never be found, and if so is glued to his mobile phone when clearly there's guests wishing to communicate with him regarding situations. It seems the reception staff have no power and it's a speak to manger response and shake of the head. I asked if the guy on reception ( very tall young, black hair, lazy arrogant loves his mobile phone! ) knew of a phone location as to contact my parents as my mobile device decided not to work...for the response from him to be "what"! No. Not even an attempt to Google or check for me. Never have i been spoken to so rude. Cleaning in the room is virtually none existent... 1 x guy emptied bins every day and gave toilet rolls ... he did not sweep, spray or clean. Change sheets or towels ( 12 day stay, 1 change in 12 days!) That's after continual pestering of other cleaners to finally get 1 x cleaner to my room to show them what i needed and required. Food..ok... not really for children expect chips, chicken and lovely flies flying around the salads!! Hardly no seats and food not always replaced it's like scraps if your not early early. Be sure to get your cutlery quick else your fingers are handy. Drinks flat fizzy hmmm pop. I don't touch alcohol. If you book hotel vita park...Be careful to not slip in the restaurant seriously the mopping up of spilt drinks is none existent and there's the odd wet floor sign when put out. Your flip flops also stick to the sticky floor! Please be careful its dangerous. The hotel entrance floor the same when mopped with a dirty mop! No joke i watched the cleaner. So truth be told your call but hotel Ralitsa 4* looked great spend your money there

There are some negative reviews about Vita Park however I am basing this review based on realistic expectations for a 3 star hotel and the low cost of our holiday. We are a family of 5 with 3 children ages 10,6 and 5. We had an amazing fortnight and thank all the staff at Vita Park. I'll give some details on each aspect of our holiday: Hotel/Rooms: We had a 2 bedroomed apartment with was big enough to sleep 5 of us (I would recommend a maximum of 4 adults but the sofa bed was fine for a child). The apartment was fairly basic but clean and the bedding towels etc were changed every few days. There was 3 balconies and 2 air con units which kept the apartment comfortable temperature wise. The hotel is a little dated however there was a bit of retro soviet brutalist charm about it. The pool was lovely and kept clean by the pool attendants. There was always plenty of sun loungers and umbrellas. Facilities: Great facilities, the highlight being complimentary access to the aquapark. We spent several days at the aqua park and it's virtually in the hotel grounds so you can pop back to the hotel restaurant for lunch which adds to the value. The aquapark is designed for families, safe and with loads of great slides. It may be a little bit small for older children but for our kids, it was perfect. There was never long queues, even at busy times. The kids club was wonderful, our children loved it and it was nice for the adults to have some relaxing time. All the entertainment staff were great but I have to give a special mention to Nadya, who our children adored. Nadya was amazing with arts and crafts, absolutely brilliant at her job and the children really miss her now we're home. We only went to the beach one day. Vita Park have a free shuttle bus that takes you to and from the Vita Park private beach where each room has 2 free sun loungers and an umbrella. For lunch, ice cream or drinks, our all inclusive wristbands got us access to the beach restaurant Rai which was very nice. There is a football pitch, volleyball and tennis courts which we never used. The children's play park was great for our kids age group. The hotel pool was nice with 3 separate areas, one for swimming, one with two slides and a toddler area. The hotel is set in a large wooded areas which is lovely however inevitably, there is lots of wildlife, most of which is vest interesting but there is lots of biting insects and they do bite. Don't kill any spiders as they don't bite humans but they do eat the nasty insects that bite us!! We saw lots of lizards, a wild hare, lots of cool looking spiders and a european mantis. Food/Drinks: I didn't drink any alcohol so can't really comment on that other than there appeared to be a decent enough selection of local beers, wines and spirits. No premium brands but pretty much what you'd expect from a 3 star hotel. There was ample soft drinks. You can't eat 24 hours a day but breakfast is 7-10am, lunch 12:30-14:30 the d