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Familienfreundlich

Hilton Garden Inn Albany Medical Center
4.2/5101 Bewertungen

Hilton Garden Inn Albany Medical Center

Albany|1.63km vom Stadtzentrum
Ok, also buchen wir (eine Familie von 5: ich, zwei Jugendliche und unsere zwei Jahre alt) einen Aufenthalt hier, weil die Lage, die wir üblicherweise bei - Home2Suites in Albany verkauft wurde. Wir rufen an, ob unser Zimmer vor der Eincheckung eine oder zwei Stunden vorbereitet sein könnte und werden gesagt, dass das Zimmer nicht zur Verfügung stehen würde, bis die Kontrolle in der Zeit. Kein Problem. Wir reservierten eine der größeren, Ecke Zimmer bei $172/night (durchschnittlich) so dass es verständlich war. Wir kamen auf der vereinbarten Zeit beim Check-in und wurden von einem Mann mit einem blauen, knappen T-Shirt, das so gedreht war, fragte ich, ob er wirklich dort zuerst arbeitete. Er hat an das, was ich annehmen, sein Reinigungspersonal ausgestrahlt, der ihm sagte, dass unser Zimmer (526) noch nicht verfügbar war und es würde eine 30-40 Minute warten. Mein Familie und ich brachten eine lange Wartezeit. Dann kam ein Gentleman in einem glatt gegossenen, roten, mit Knopf runter, um mir zu helfen und erzählte mir, dass wir tatsächlich Zimmer 326 zur Verfügung stand und es würde keine Warte geben. Glücklicherweise war das der Fall und wir hatten keinen Warteschrank, aber auch nicht das Zimmer, das ich ursprünglich gebucht hatte. Kein Problem. Wir hatten ein ähnliches Zimmer. Der Mann in der gedrehten T-Shirt hat sich der Leute angeschlossen, die im Lobby schreiend versammelt wurden: „WARNUNG ALLE!!! Ich werde nur das hier sagen, so hören. “ - Er schrie an die Wartelinie (die wie eine Mischung von Familien- und Geschäftsreisenden aussah) die Frühstücksbuffet-Stunden und Preise in einer entsetzlichen Weise, die mich dazu veranlasste, dass sie müde sein müssen, von Verwirrung über das Frühstücksbuffet. Wir waren nie hier, so habe ich nur meine Schultern geschlagen, aber fand die öffentliche Interaktion schrecklich, weil dieser Mann, der sah, wie er sein Hemd aus dem Müll gezogen, sprach bescheiden an die Linie der Reisenden, die nur ihre Zimmer. Ich fand diesen ganzen Öffnungsprozess weniger als professionell, aber ich war froh, ins Zimmer zu kommen. Wir hatten das größere Zimmer gebucht, weil wir eine Familie von 5. Ich habe diese Informationen eingegeben, als ich meine Reservierung erstellt habe. Als wir in unser Zimmer kamen, fanden wir die Unterkunft selbst ausreichend, aber es gab nur zwei Badehandtücher, zwei Kissen und keine Bettwäsche für das Sofabett, das die Kinder benutzen würden. Nicht das Ende der Welt, so haben wir den Vordertisch und zu ihrem Kredit hatten sie unsere zusätzlichen Handtücher und Bettwäsche recht schnell auf. Aber keine Kissen. Es wäre cool gewesen, nicht zu fragen, um irgendwas von diesen Dingen. Wahrscheinlich stehlen Gäste alles, was nicht abgeneigt ist, so dass ich es bekomme, aber es muss ein besserer Weg sein. Wir haben wieder nach Hause gerufen und sie wurden auch recht schnell von einem freundlichen Betreuer aufgewachsen. Am Freitag, 19. August, war der Morgen interessant. Meine Frau und meine Kinder waren aufgeregt, die Starbucks auf dem Boden zu versuchen, so während sie in dem Zimmer vorbereitet waren, entschloss ich mich, zu verkaufen und Kaffee und Gewürze für alle zu bekommen. Danke für die Gnade, dass ich dies eine solo Mission gemacht habe. Als ich den Aufzug auf dem Boden zwischen der Key Bank und den Starbucks dort wa

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Hotels in der Nähe beliebter Attraktionen in Albany County

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Orange Street Park

Fairfield Inn & Suites Albany Downtown
4.2/5103 Bewertungen

Fairfield Inn & Suites Albany Downtown

Albany|1.39km Entfernung von Orange Street Park
There are certain things that I assume a hotel room will have. A bed with clean sheets is one. Electricity and a bathroom with running water are others. And while the room I was given at this hotel had those features it lacked one that is just as basic: a window. I was not expecting a view. In fact, when I booked the room, the reservation indicated that the room had a ”limited view.” I assumed that the window would face a wall or mechanical units, and I was okay with that, since my daughter and I were just staying there for a night on our way to a beautiful destination. But when we entered the room we had been assigned (after a clueless young man finally appeared to help us in the eerily deserted lobby) we were shocked to discover that in place of a real window, the room had only a frosted pane of glass, roughly a foot wide and a few feet high, masquerading as a window. It was opaque and did not open, and as such provided no natural light, air, or egress. My daughter and I returned to the empty lobby. After a few minutes, the aforementioned young man appeared once again and after I requested a different room, he informed that he had tried not to give us that room, but it had been the last available one with two beds.. He offered me a room with a king bed, but my daughter and I wanted separate beds. That is what I had reserved and as such expected. After an unsatisfactory exchange with the manager over the phone (during which I asked for my money back and she refused to give it to me) I left the hotel and checked into the Hilton down the block. I assumed that if I explained the situation to Marriott (which I did as soon as I checked into the Hilton) I would be refunded my money. But what I learned, after nearly two weeks of waiting for a response from customer service, is that Marriott just allows properties to use their name for a fee and really does not have ANYTHING to do with the properties. A customer service representative at Marriott informed me that they had contacted the manager at the hotel, and as the hotel (owned by Vision Properties based in Corning NY) did not want to refund the money, Marriott could do nothing. (This is, of course the point in the story where one would assume that the Marriott corporation would refund the money to me themselves - but no, it turns out they take no responsibility for the actions of hotels bearing their name). So today, twelve days after I first checked into and left the room with no windows, I called The Fairfield Inn to speak with the general manager, a woman named Rachel who had just assumed the position a few days earlier. Unable to manage the situation, she transferred me to Brittany, who she referred to as her mentor. Brittany acknowledged that the room had been misrepresented in the booking and that a limited view implies that the room has some view and is not a windowless chamber. She acknowledged that the hotel had not delivered what had been promised. But she said since some room h

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World's Largest Nipper Statue

Fairfield Inn & Suites Albany Downtown
4.2/5103 Bewertungen

Fairfield Inn & Suites Albany Downtown

Albany|1.79km Entfernung von World's Largest Nipper Statue
There are certain things that I assume a hotel room will have. A bed with clean sheets is one. Electricity and a bathroom with running water are others. And while the room I was given at this hotel had those features it lacked one that is just as basic: a window. I was not expecting a view. In fact, when I booked the room, the reservation indicated that the room had a ”limited view.” I assumed that the window would face a wall or mechanical units, and I was okay with that, since my daughter and I were just staying there for a night on our way to a beautiful destination. But when we entered the room we had been assigned (after a clueless young man finally appeared to help us in the eerily deserted lobby) we were shocked to discover that in place of a real window, the room had only a frosted pane of glass, roughly a foot wide and a few feet high, masquerading as a window. It was opaque and did not open, and as such provided no natural light, air, or egress. My daughter and I returned to the empty lobby. After a few minutes, the aforementioned young man appeared once again and after I requested a different room, he informed that he had tried not to give us that room, but it had been the last available one with two beds.. He offered me a room with a king bed, but my daughter and I wanted separate beds. That is what I had reserved and as such expected. After an unsatisfactory exchange with the manager over the phone (during which I asked for my money back and she refused to give it to me) I left the hotel and checked into the Hilton down the block. I assumed that if I explained the situation to Marriott (which I did as soon as I checked into the Hilton) I would be refunded my money. But what I learned, after nearly two weeks of waiting for a response from customer service, is that Marriott just allows properties to use their name for a fee and really does not have ANYTHING to do with the properties. A customer service representative at Marriott informed me that they had contacted the manager at the hotel, and as the hotel (owned by Vision Properties based in Corning NY) did not want to refund the money, Marriott could do nothing. (This is, of course the point in the story where one would assume that the Marriott corporation would refund the money to me themselves - but no, it turns out they take no responsibility for the actions of hotels bearing their name). So today, twelve days after I first checked into and left the room with no windows, I called The Fairfield Inn to speak with the general manager, a woman named Rachel who had just assumed the position a few days earlier. Unable to manage the situation, she transferred me to Brittany, who she referred to as her mentor. Brittany acknowledged that the room had been misrepresented in the booking and that a limited view implies that the room has some view and is not a windowless chamber. She acknowledged that the hotel had not delivered what had been promised. But she said since some room h

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Scoups Homemade Ice Cream

Courtyard Albany Airport
4.4/5102 Bewertungen

Courtyard Albany Airport

Colonie|1.36km Entfernung von Scoups Homemade Ice Cream
My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few

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Bauer Park

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Häufig gestellte Fragen

Lokale Reiseinformationen

Höchster Preis830 €
Niedrigster Preis50 €
Anzahl Bewertungen5,467
Anzahl der Hotels179
Durchschnittspreis (wochentags)165 €
Durchschnittspreis (Wochenende)194 €