Country Inn & Suites by Radisson, Downtown Albany New York

I had read several negative reviews but booked anyway for location and price. I am so glad I did! Everything was top-notch; friendly efficient check in, very clean everywhere from lobby to room, filtered water stations by the ice machines, great free breakfast and a well lit secure lot mean I will return the next time I’m in Albany.

I booked this hotel on May 5, 2023 for a stay in February 2024. We recently heard through word of mouth that this hotel was no longer open. So we called. And sure enough, they are no longer open. No one called us to notify of us of these circumstances. The gentleman who answered the phone (and was very dismissive, by the way) informed us that they closed 9 months ago and were going to notify us two weeks prior to our stay. I cannot express my complete disgust and disappointment in the poor planning of the Holiday Inn as well as their disregard for their customers. Customer service at its worst. Not that it matters, if they are closed.

exceptional stay hotel clean room with staff friendly, and courteous. The downtown sites amazing the local food and shops awesome. Highly suggested location easily assessable to FUN! My Stay at the Holiday Inn Express Albany Was Relaxing and I did allot of walking downtown just about everywhere. I Love Albany New York USA! Sherrel Veduccio

After a long drive, we were hungry and a little road-weary. We were not happy to be met with staff at the front desk who could not find our room reservation that I had made online a week prior to our trip. He was not very apologetic, and when I pulled up the confirmation email on my phone, he still couldn't find record of it in their system. He indicated he "didn't know why," but never apologized for the error. He did find a room for us, thankfully, but did not offer a discount or any perk for our inconvenience. The hotel itself is ok, but the lobby area had a very strong odor of what smelled like paint and chlorine. The shade on the hanging light fixture in our room was broken and hanging strangely, and the lighting in the room overall was truly insufficient. Furnishings were average - nothing fancy but a passable place to spend the night. Beds were comfortable and bedding was clean, but I'm not sure I would recommend staying here based on the unreliability of web booking.