Gastnutzer
13. Juni 2023
We came to this hotel for our honey moon and my partner’s birthday. Last year, we had a great experience in Alanya, but this year it was horrible (accommodating-wise only). Since day one the receptionist was rude, when I asked for extra towels he replied “what do you need them for? Don’t you have 2 in the room already? No extra towels”. We asked for an extra room key and the price is 10€ per week! What a rip off. Also you must pay for the internet… which is really slow. Anyways, this did not discourage us and we went on with our city adventures. A friend that we met last year came to see us all the way from Kemer; he was really happy and we went to party. Unfortunately, he drunk too much and he was unable to return to Kemer so we thought of bringing him to the hotel and pay for his stay. The receptionist (old man with glasses) was really rude from the beginning because of how our friend look like (he is Kurdish and apparently Turkish people don’t like Kurdish that much). We were ready to pay, but our friend did not have an ID. There has been an exchange of words between them and then we left not to cause any trouble or disturb the other guests. We had to sleep on the beach that night because we could not leave our friend alone. The next day we return to the hotel and the receptionist was once again rude to us and threatened to kick us out. I went to sleep and my partner had a shower and noticed a message at our door “please come and see us at reception “. My wife went downstairs and the receptionist and his manager took her in their office where they started yelling at her. We had already apologised the day before for our friend but for them it wasn’t enough, they wanted to humiliate us and ruin our trip. Even our “tour guide” from the company called Meeting point told us to behave otherwise we will be kicked out. My wife didn’t even want to stay in the hotel anymore as we felt unwelcome. Anyways, we decided to give it another try and guess what? The next day we came back at 2am after a busy day of having fun and found our room a mess. All our things were moved and we found a bag of drugs/tobacco next to our room. We left the hotel as felt not safe and the receptionist refused to show us the camera and also the police could not help. I will spare you the whole story, but long story short, another guest was able to open our room with his card. We stayed in room 202 and the other guest stayed in 502. That’s why I stated in the title of this review that the hotel is not safe. Once again, the reception manager tried blaming us “oh you didn’t close the door), but we were not the last people to leave the room, because the cleaning personnel had entered the room after us and they always close it after. Luckily, nothing important was missing. Finally, the reception manager apologised and asked us to come back…. Well, it was too late, we felt really bad staying there , as if all eyes were watching us… and for what? We just tried helping a friend and when
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