Banyan Tree AlUla

The hotel is in a great location within a national park. The pool villas have a great view of the maraya. You can get a campfire going to relax outside at night. The rock pool is great as well, but very far from reception (5 min on a buggy). The hotel needs more buggies as they can take a long time. Breakfast was great. Dinner at harrat restaurant was good overall except for the porterhouse steak which was way overcooked.

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

Everything almost perfect, service effecial and professional, amazing pool, queit good breakfast... Just over sweet ... But their shuttle bus which is for airport is too simple and old ... It dosen't match with the price.

酒店環境沒得説 很美 但是真的要吐槽一下服務，辦理入住等了 2 個小時左右，下午 15:00 左右才入住房間，這就讓這次體驗印象很差了 其次酒店的車極少，每次可能要等半小時以上，半夜在風中凌亂等車的心情，還有就是趕飛機的時候卻沒有車來... 真的就是為了它的峽谷泳池來的 但是衹住一晚打卡jiu goi lr

非常失望的一次入住體驗 在悦榕莊入住兩個晚上 第一天入住的時候 房間裏的咖啡 茶包沒有擺放 聯繫酒店幫忙處理 酒店直接是冷處理 壓根不會搭理我 攜程聯繫了酒店才有客房管家來幫助處理補充完善 第二天續住打掃衞生 浴袍也不是不會安放的 酒店的服務真的很差勁

衞生環境什麼的還是可以，達到悦榕莊標準的，不得不説他們的服務了，沒有見過一家悦榕莊如此服務，大廳是沒有人接待的，前台是衹有一個是在接電話沒有空理你的，説話是敷衍的不會記得你提的要求，酒店擺渡車是等二十分鐘起的，酒店唯一的公共設施泳池是關閉的，我想請問還有什麼理由去你家還不如去隔壁，真的太失望了！