The Regency Hotel Kuwait

Great hotel, service is amazing. Only concern is that rooms are relatively old despite having a great bathroom.

The place is clean and quiet, beautiful, and the service is excellent. The staff are very friendly and helpful.expecially Alice she is amzing and very helful to the guests l like her ability of work

‏I stayed at The Regency Kuwait for 5 nights in a Deluxe room during a leisure trip. While I truly appreciated the kindness and professionalism of the staff, my overall experience was unfortunately disappointing. ‏First, the room furniture was not clean. The sofa had visible stains, and despite the staff replacing it more than three times—and showing me over seven other options—all of them were in similarly poor condition. What made it more frustrating was that one of the staff members tried to convince me that the stains were "normal." When I asked if they truly found this level of cleanliness acceptable, he responded, “Yes, we do.” ‏Second, I was alarmed to return to my room one evening and find the door left wide open. After investigation, it turned out that housekeeping had left the door open for nearly three hours. This was extremely concerning, especially since I had valuable belongings in the room. ‏Third, I later discovered that the Qibla direction indicator in my room was completely incorrect, almost opposite to the one in the adjoining room. This meant I had been unknowingly praying in the wrong direction for the first three days. ‏Although the staff were friendly and the location is good, these serious issues with cleanliness, safety, and religious accuracy significantly impacted my stay. I do not plan to return, and I urge the management to take these concerns seriously.