Chee Lan Phoebe
22. November 2023
The hotel facility is relatively good. However, the hotel policy seems to have a big problem.
We checked in the hotel at 7pm, they said our room rate was for check-in between 23:30~05:00 and that check-in other than this period will have a surcharge of
Yen $2000. At normal hotel booking, who would alert the check-in time is at midnight??!! OK, we assume we overlook this strange rule, we paid.
However, two days later we stay at the same brand hotel in Aomori, I clearly requested a non-smoking room at booking (as I did same for all hotels at the trip),
but the receptionist insisted that we didn't. They said they don't have a non-smoking room for us unless we pay Yen $2000 for additional charge. We don't
understand the game! Supposing all non-smoking rooms are at the non-smoking floor; if they have one, they should have given us free. If not, how can they
make one with the additional charge ?
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