Alain Hotel Apartments Ajman

Excellent nice hotel apartments ! Everything was nice. Me and my colleagues would surely choose it again next time we visit. Great location, great service, friendly staff. Good value for the money.

Issue - Angel refused check in and asked money for pre paid booking and denied to check the updated confirmation which I tried to show her , she did not even wanted to check my confirmation and mocked and laughed me over my professional experience in the industry when I tried to give her the direction to solve the issue , She did not care and told me she will only give a room if I pay her money for the room I have already prepaid . Finally after no help from the Reception team for almost 30 minutes I asked or duty manager and he swiftly went in to action and gave me a room and did the necessary processes fast and again Angel was cutting the key for me and I could see loud and clear in her face that she was not happy when I got a room i paid for .. so I did not let her negative energy affect me and went to the room without further complaints and Angel has given me a paper for Wifi password which was used or not working one .. after 3 hours of check in getting some rest and hoping to forget the most shocking depressing and experience or trauma caused by Angel ,(check in staff) , guess wat she answers the phone again and I asked for password or internet connection she told me to ask duty manager and hung up the phone on me . She realized her mistake and did not apologize and went to revenge mode with me I would like to see if this hotel actually checks the review and replies I want them to give me an answer only " If this experience happened to you personally with any other new brand or property how will you feel ? I don't apologies , just be honest and tell me how would you feel if this happened to you ? ?