Gastnutzer
28. September 2024
We stayed at the Fairmont Mara as part of a trip of a lifetime and had a wonderful incredible experience. I don't even know where to begin. The service at this resort was second to none. We met our driver/s Mike/Zach when we arrived at the hotel as there were on a drive and were our driver/s throughout the trip, they were amazing, funny, warm, kind and knew where to take us they made the drives so enjoyable knowing the ins and outs of the land and where to find all the animals we were searching for. We saw everything we had hoped to see and so much more. Cheetahs, lions, rhinos, elephants, zebras etc to name just a few. we had no idea how close we would get to these animals. We then checked in to the hotel by Brian (very nice man) and got settled, we met Mary who took care of us during our stay at meal times and she was incredibly kind and warm. She really noticed all the little things that made your stay feel personal. Steve who is the GM at the property was again amazing and tentative to make sure you have everything you need during your stay. Adan did our turn downs and made sure we were very comfortable in our tent. David were our bartender during our stay and made sure we had the coldest beer . It truly was like being around a group of friends sharing stories and laughs at the bar. We've never experienced such personal customer service like at the Fairmont Mara. All the staff go out of there way to say (Jambo) HELLO, Biggest smiles greet you . On the last night we came from the afternoon drive for drinks and our meal, Mary our host for meals said can you come with me, we were greeted with a private deck dinner, our own chef, Mary as our server and a nice man tending a fire. This was a thank you for our stay, never know such care and friendly people. We were overwelmed leaving this place, everyone felt like family and the trip seemed too short. I wouldn't blink in recommending this truly stunning location.
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