First and foremost, this is not a 3 or 4 star hotel, the property is primarily used for weddings, birthday parties and social functions. Anyone thinking this is a business hotel and its rated high, would be highly disappointed. If the hotel ***agement feels they are one of the best hotels based on their ratings on TripAdvisor, they are definitely delusional. Pros: 1. The housekeeping and restaurant staff are courteous (giving a 2 rating since they were customer centric). 2. They have a basic Gym (for some reason its always locked and you need to call the reception to get it opened) which is good. 3. Breakfast (limited options) is basic and okayish. Cons: 1. The approach roads to the hotel is not maintained, there is waterlogging during rains. 2. Parking is limited, and they somehow give preference to the people attending functions and not to the actual guests (those staying) of the hotel! Had to find a place to park (outside) the hotel. 3. Room was very basic, small. And since its for large groups to stay (overnight) for functions, the rooms open into other rooms and you can hear everyone talking/watching TV since the rooms are interconnected. 4. Since rooms are interconnected and during functions (on the rooftop), its not a pleasant stay due to noise (either of someone talking or due to music playing on the rooftop. I complained twice during my stay but they couldn't do much about the noise. 5. Breakfast is served in a party hall (not a con, but just seemed weird since some days they call you and inform that the hall is being decked up for a party and breakfast will be served in the room). Major cons: 1. Granted, they have a veg only policy. However, they do not allow guests to get their own food into the rooms, even if the food is veg! What's atrocious about this rule is that their menu is limited (and expensive) and no one would have it for more than 1-2 days (I stayed 2 weeks here!). 2. The front desk (lady) is rude (or was it her inexperience, not sure). During check in, she did not smile, nor greet, nor offered if someone can get my bags nor showed me the way to the elevator. Day 3 of my stay, while returning from office, she stops me and asks me where I am going! When I told her that I am staying at the hotel, she asks me for my room # . Day 7, she asks me again! I mean which hotel does this!! And how does someone sitting at the front desk, not remember that there is a guest who is staying for so long! Worse still, around Day 10, some other guy at the front desk asks me for my room #. Again. Somehow you get the feeling that the hotel is run by people who are old school and want to control every single aspect but fail to see the bigger picture. I suggest they step out of this city and stay at other real (star) properties and understand the meaning of customer service. Lastly, the TripAdvisor ratings are done by people who have attended functions and parties and very few reviews are being done by those who actually stayed in thi
Super
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