Orion Star

Orion Star consists of two parts, Orion Star and Orion Relax. You receive no information at check-in about which of these you will be assigned a room in, and there is no signage on site. The pool area is nice. If you are assigned a room that you are satisfied with, this place could be fine. But if you are unhappy with something, you have a big problem, as I have never experienced such poor customer service before. If you book a room with a balcony at this hotel, you may end up with a ground-floor terrace, as we did. We had booked a balcony, which of course should not be at ground level. When we booked, there was only one room category described as having a balcony; all other rooms were described as having a balcony/some at ground level (by definition, a balcony is not at ground level, otherwise, it is called a ground-floor terrace). Well, this is where the problems really begin. The person at the hotel reception was not at all interested in helping. In his eyes, we had been assigned a room with a balcony, and if we had anything more to say about it, we had to take it up with the travel agency, end of story. When a representative from Ving spoke to him, he was brusque and somewhat rude to her and insisted that it was not his problem. Don’t say you weren’t warned if you still choose to come here and unfortunately have a complaint. Our room was 101 and was right next to the neighboring hotel's generator, which made noise like a large diesel tractor, often starting at four in the morning! If you still take the chance and book here, cross your fingers that you don’t get apartment 101 and that you don’t have to complain to the reception about anything. I would not recommend anyone to stay here.

We enjoyed so much our stay at the Orion Star hotel. The hospitality was incredible, the communication went flawlessly, and the hosts really care about their guests! The pool bar crew was super friendly, helpful and hardworking. And as for the delicious, freshly cooked food....it’s better than most of the local restaurants! It’s a gem of a place and can only highly recommend. Really cool place! Not your average pool bar. Keep up the hard work guys, you’re brilliant!

We were to spend the first week of July 2022 in this lovely hotel but because of the SAS strike in Norway, we got 3,5 extra days. We have had such a wonderful holidays experience at this charming and central hotel in Agia Marina. The rooms (101 and 102) were super clean, nice and well equipped. The cleaning ladies were even artistic and arranged the clean towels with humour. We enjoyed the view to the nice and small but to us perfect sized pool area. The Alex bar, which was nearest neighbour to our rooms, served simple but extremely good food with low prices. The staff were super serviceminded and made the best cocktails (25% cheaper than down town), served us by the pool or to our balcony. The receptionist was also very very helpful and went out of his way to make our stay perfect. All in all we will definitely rate the hotel as excellent and we will recommend it to all our friends and family! Best regards, Kathrine Harstad (Norway)