Sowell Residences les Lauriers Roses

Poor English at reception, check-out as early as 10am, needed to make my own bed and place the trash bags in the bins. The last thing you want to do after the tiredness of a long trip is to do the bedsheets and trashbins. The location and amenities are ok but too expensive for this type of poor service.

I recently stayed here for 13 nights. Check-in was perfect, and the room was wonderful. For the first 24 hours, everything was great - the staff, the location etc. For these reasons, I extended my stay there. However, on May 31st, at 9:26 am, someone came to my room and asked me to follow him to the director’s office. Based on a rumor, the director accused me of harassing her staff in my room and threatened to call the police. After hearing my explanation, she asked her staff what had happened and discovered that I was telling the truth and that no harassment had taken place. The director clearly had not investigated the matter before accusing me. Even after she realized that nothing had happened, she did not apologize to me, which was very disappointing and unprofessional. It was a very troubling experience and a major accusation without evidence that ruined my time there. Every other aspect of the place was wonderful, but I will not return to stay there while the current director is still in her position. She was completely out of line. I hope that someone will look into the director’s behavior in this matter. I have notified my advisor (conseil) about this incident.