Gastnutzer
3. September 2024
Angelina Boutique Escape presents itself as a luxurious retreat with stunning rooms—some even equipped with kitchenettes (though ours lacked a power outlet and came with only two knives and nothing else). The pool area is beautiful, featuring luxurious loungers with parasols and a poolside bar for snacks and drinks. Unfortunately, that's where the positives end. Despite the promising appearance, this accommodation falls short in several critical areas. The website makes grand promises, but in practice, it delivers very little. **Safety Concerns:** While the pool may look inviting, the edges are treacherously slippery, posing a serious hazard to both children and older guests. This is simply unacceptable. **Unfriendly Staff and Poor Service:** The breakfast is lackluster, and the staff's attitude leaves much to be desired. From the moment we arrived, we felt unwelcome. When we inquired on our first night about an emergency contact number, we were met with confused stares and told to just call 112 if anything happened. This lack of basic hospitality is alarming. **Safety Issues:** On our first night, a loud argument broke out in our hallway, with a man yelling aggressively. Moments like these highlight the importance of having accessible staff or an emergency contact, but we were left feeling unsafe and without support. **Lack of Information:** The check-in process was completely uninformative. We had to figure out on our own that pool towels were available, how the air conditioning worked, that charges were added to our account, and what amenities were in the surrounding area. It seemed that foreign tourists were treated differently than Greek guests, which only added to the discomfort. **The Sole Bright Spot:** The only positive interaction we had was with the housekeeping staff, particularly one kind and friendly woman who went out of her way to ensure we had a pleasant stay. Ironically, she was the only one who asked if we had enjoyed our time and thanked us for staying—a job that should be standard for the reception staff. In summary, while Angelina Boutique Escape may have the aesthetics of a five-star resort, it fails spectacularly in service, safety, and overall experience. The cold and unhelpful staff, combined with serious safety concerns and lack of basic information, make this a place we cannot recommend. We give it 2 stars—only for the well-maintained complex and the outstanding housekeeping. Sadly, when we checked out, there was no thank you, no inquiry about our stay—just a quick transaction. This final interaction encapsulated our entire experience: indifferent and disappointing.
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