We’ve stayed at other Royal resorts in Mexico (Cancun and Cabo) and had great experiences, but this Acapulco location was the weakest by far. It wasn’t terrible, but it’s in serious need of updates and improvements.
The staff was fine overall, but the timeshare sales team was very pushy. They bothered us daily, which quickly became frustrating when all we wanted was to relax.
The food was average. We often ended up leaving the resort for dinner, which made the all-inclusive package feel like poor value. They do have one restaurant that’s better than the rest, but you need to make a reservation — and the process requires waiting in line, something I’ve never seen at other resorts.
The resort is very family-oriented, which means there are lots of kids. That’s fine if that’s what you’re looking for, but families should also know that children are even allowed at the pool bar, which I personally found inappropriate.
Other negatives: the elevators are in very bad shape and should be replaced, and the rooms are small compared to what you’d expect from a resort-style property.
In short: if you’re traveling with kids and don’t mind some of the inconveniences, this resort may be fine. But if you’re looking for the quality and experience you get at other Royal properties, this one will likely fall short.
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