The Kinmel & Kinspa

Fantastic hotel, renovated since our last stay 7 years ago making it even better. Food in the restaurant was superb, great selection of drinks and cocktails in the lovely bar area, the central blossom tree looks amazing! Friendly professional helpful staff and fabulous spa too. Spa facilities were great, I had a back massage too that was just what I needed.

The hotel is fabulous! The food in the evening was really good and we enjoyed every last morsel! Staff are very professional, room was spotless and very well looked after. Why score of 3? The spa! The swimming pool was very, very cloudy! Not inviting at all. It was also cold. Did report to girl on reception, but they must have known as any visual check would have told them it was cloudy. The thermal pool was not quite warm enough and was also very foamy! It looked like someone had added bubble bath, so not the facilities fault, but again, visual inspection would have alerted the team. As others have said, quite small and not enough space in changing rooms - whole experience of spa was disappointing. However, I would recommend the hotel without hesitation, just don’t opt in for the spa.

Starter and main were nice. Sweet was not great and overbaked. Place is clean and decorated lovely. Staff are friendly enough. Service was so slow with every course. Waited over 30 mins to order a pud in the end we got up to find someone- no apology. Far too expensive for the service especially when 10% added to bill for gratuity. Shame as parties/weddings I've attended have been spot on.

The suite we stayed in was okay but dated and I felt like it was missing a few thing's. Like glasses for the room the mini fridge was empty the hair dryer was broke the shampoo and conditioner wasn't enough for 1 wash. It had a nice bath but no bubble bath to make one. Only given 1 key card so if I left the room I would have to leave the key card in the room so my partner would have light. The lifts was out. We wasn't sure if we could order room service so we didn't. We couldn't book any spa treatments as they were already filled by the time we booked. Robes for the spa wasn't provided. No air con in the room. No femcare provided like bags to dispose of sanitary items of etc and breakfast finished to early at 10am. All these things we normally get for the price we paid and I think if you are going to charge a premium price of £400 for 2 nights I would expect these things provided and I would also expect to be told when booking I wouldn't be able to book any spa facilities. The bed however was very comfy. I must give credit to the staff as they where amazing and the food is gorgeous and worth the price.

Recently booked the valentines package. (Which was extremely good value for money) Having stayed at this hotel many times before, I knew we would have a wonderful time. WOW - firstly since we last stayed, they have completely renovated the reception, bar and dining areas and what a stunning job! It feels so plush with all the attention to detail! Secondly, the food! My goodness, there was not a single fault to be found. I went for the Pate, fillet of beef and sticky toffee pudding and honestly it was DIVINE! The restaurant was full and I could hear all the other couples commenting on how beautiful the food was. Last but not least, the team! They really are so attentive, they want to make sure you have absolutely everything you need and nothing is ever too much trouble. In a nutshell - by far and wide the best weekend break away we have had in a long time. 100% recommended

We stayed here for a night with spa use, a treatment, and 3 course meal. Some of the pros included a nice bottle of prosecco in the room, nice breakfast and a reasonably good massage. Some of the cons included quite a small spa facility which was difficult to actually find personal space to relax in. Quite a poor evening meal (though dessert redeemed it a bit!) And the worst attempt at liqueur coffees i have ever tasted, served in a gin glass!? Worth noting that even though your meal is already paid for, you will be expected to pay a service charge after eating. It's hard to recommend this hotel and spa based upon the quality of the experience provided, but we still had a pleasant time overall.