Residence Inn Aberdeen at Ripken Stadium

Mildew. Cracked walls. Torn carpet. At least the staff was friendly? This place is so run down. It’s in need of a major update. Both bathrooms in our suite smelled like mildew. The couch was stained in several spots. If I had to guess, I’d say the carpet is 20 years old. I am struggling to understand how a hotel that charges $300+ a night can operate this way. Our kitchen was missing a toaster, the bedroom was missing the clock radio, there were only two spoons for the kids’ cereal. The lobby and bar areas are nice, but possibly the only part of the hotel given TLC. Something that was odd was the AC in the hallway was blowing like a polar vortex. It was also black in the vents. Come on, guys.

The hotel was close to restaurants and stores which is a huge plus. At the same time, not near a highway so nice and quiet! The room was dated (dining chair cracked "leather", lots of dings on walls) and not as clean as I would have liked. Parking is on the Marriott Courtyard side only, which wasn't an issue for me, but might be for elderly or people with little kids and lots of luggage as you have to walk through the Courtyard, past the check in desk to the end of the building to get to the elevators for the Residence Inn. There was no ice machine on the 6th floor and I always fill up my large Yeti in the morning as I drink ice water all day, while onsite with clients. The first morning I asked the front desk if there was an ice machine and was told the breakfast cooks could get some for me. There was a woman that happened to be standing near me and took my Yeti and filled it up. She was so sweet and really pleasant and did it for three days for me! Great staff - very attentive! However, the breakfast area is not open during the day/evening and it still would have been nice to get my own ice.

My family and I just stayed here for one night while passing through and heading to the Jersey Shore. Overall from start to end our stay was good until the very end.. When we checked in, we were greeted by a really nice man at the front desk. He gave us two rooms up on the 7th floor. One was a king studio, while the other was a king one bedroom suite. (Rooms 751 and 752) Both the rooms were super clean and spacious, there were no funky smells or odors. The beds were super comfortable as well! The next morning however before taking a shower, we witnessed a HUGE cockroach (see attached photos) in the bathtub of room 751. It completely freaked us out!! It was gross. It was totally unexpected and for that reason alone, I sadly don’t think we’d ever stay here again. It’s ashamed because this place was very clean otherwise. The front desk handled the situation really well. Bravo to them! However I would think twice about staying here again.

Check in was okay. Breakfast was okay. Customer sercice was good upon arrival. The room was musty, no shampoo or conditioner bottles. It looks as if it were ripped from the wall. I wasn’t given a folio, (by choice) but when I called just to get final amount, the “front desk supervisor” was extremely rude & rushed and cut me off talking to ask for my name. Didn’t get to even finish the question. I asked if she can read me the total and her response “well you didn’t get it emailed to you?” was very sarcastic. When asked for a manager, “I’m the front desk supervisor, What do you need” was the response given.

Great location. Near Havre De Grace, Susquehanna State Park, Conowingo Dam and other spots along the shore. Very clean, comfortable beds, spacious rooms. Pretty cool to watch kids play on the ball fields. Employees are very, very nice and very helpful. Quiet. The only thing that was missing were enough dishes and silverware in the room. If you’re planning on cooking anything see what’s missing when you check in and ask for what you need.

Awful. Room was dirty and had an odor, kitchen counter and cabinets were sticky, found hair in the bathrooms, the carpets were stained, dining chairs had rips in them. The carpet was so gross that none of us took our shoes off until we went to bed. We arrived later in the evening with two children and an infant after driving 8 hours. Thanks goodness I brought Lysol wipes so we could wipe the surfaces down. It was too late in the evening to complain or gather everyone up to change rooms. It was Xmas week and the hotel was pretty booked. I wrote to the hotel and they responded rudely. They gave me $100 refund for a room I paid almost $400 for. I’m very disappointed in the Marriott name. Pick another hotel to stay at. This one has rude staff and horrible housekeeping.