Premier Inn Aberdare Hotel

Accessible room was set out well, the bathroom was fully accessible and easy to use. Staff were helpful and friendly and nothing was too much trouble for them. The only small downside is the limited number of disabled parking spaces adjacent to the hotel.

We've always liked Premier Inn, but this was a massive disappointment. This hotel apparently has a few nicely decorated, up to date and well maintained, new rooms. We got an old room with not an iota of warmth and none of that inviting feeling. On arrival at 9pm, the window was open and the room was cold. Later found out why! No ventilation in bathroom, so after a bath, the walls in the room and carpet were damp with condensation. Several lights didn't work. Bedside lights didn't even have bulbs in them! Don't know if the heating worked, but the room wasn't warm. Drab throughout. Room was obviously suffering from neglect. Staff were helpful and polite, so no complaints there. Outside there were several health and safety concerns, with most of the lights not working, the perimeter fencing falling down. Brewers Fayre was neglected in a similar manner, with worn table tops, staining above food service areas, faulty equipment, bad signage, not great service and the new "limited breakfast array" which was honestly rubbish in comparison to the old ways. Outdoor children's play area fencing was missing many panels and on one side was collapsing. Safer to have no fence!! Cutting costs, poorly staffed and yet ever expanding! Apparently one can't complain unless you're named on the booking. Wife's getaway birthday present to me. She doesn't like to comment, so as I'm not the relevant guest, I'm not entitled to have an opinion. Pointed out that my wife does not like to say anything and they haven't responded to me further! Take note, reviews from over a year ago, reflect similar points of view, so chances of improvement are slim! Plenty more to say, but I hope that you've already got the picture. It's my understanding that due to policy changes, you can no longer expect that guaranteed level of comfort and standards in this place are well below par.

We turned up late ish 10pm, staff asked if we needed help with the bikes I was putting in the room. Everyday always asked if we needed anything very polite. The room was on the smaller side of thing for 4 poeple but we did have bikes in the room aswell so can't complain at all.