West Palm Hotel

Did not get what I paid for, room did not have a view. The Hotel had no other guest, and could not get an upgrade. The room that I got was No104 which is situated lower than ground level to see the pool. It also had a big back television not the flatscreen that I saw on the photos before booking.  Also had water issues. Water for about two hours after checking in, and had to wait until 7am in the morning when a truck borne supply came to fill up their water tanks. 

The hotel looked liked renovations were going on. But overall not bad. The service could be a little better. Some personnel were supper nice and others didn’t know how to handle administration

I’d stay there again but wouldn’t rush to do so While the pool is quite nice, a lot of the property is run down. The room is ok; AC worked well; the bathroom is ok. It’s a bit piecemeal; a queen mattress on a double bed base does not make a queen bed. Breakfast was good. Since there were two of us we asked for a second key. The hotel refused to provide one. In fact, if we wanted our room cleaned we had to drop off our key at reception. Doesn’t instill confidence, nor a feeling of guest focus.

Book 1 room for 4 adults which came up to 164 US. Also had the choice of booking 2 rooms for 4 adults for 161 US. When I called the hotel they said that I had to pay extra since I had 2 extra person in the room. I tried to explained that if I had knew I would had booked the 2 rooms which was actually less cash. The hotel was no help and said since I booked third party I had to contact *******. Weeks later I still don’t have a contact number for *******. I messaged the help desk and they said that the hotel had the authorization to ask for more cash. From the experience ******* has FALSE ADVERTISING. They claim that it’s a one time payment and you have certain package options but when u go to the hotel that is not real information. It’s completely different. I recommend that ******* either put up the real information (no fine print garbage) or just don’t have the advertise the hotel at all. The trip started horribly because of the misinformation. The toilet in my room was flooded and I need to be re-roomed. For breakfast I came in at half 8 and all the other guest was literally packing the food into boxes and heading into their rooms. I had to pay extra for my 2 other persons and received nothing for them. No towels or water. The property itself was old and wore down. The only highlight was the pool. Poor staff service. Highly recommend that ******* take this hotel down until they contact them and have CORRECT PRICES.