Taschkent|5.91km vom StadtzentrumDear Sirs/Madams My company has a contract with Hilton Hotel Tashkent City. (Jotun Paints Uzbekistan) We changed all the hotels like Hyatt regency,International Hotel and others only because of the name of HILTON.As all our team from JOTUN PAINS staying in Hilton for all over the world. We were happy to know that Hilton is here. But in the last periods we noticed that there is only name as I mentioned before. There is no soul, no heart and no spirit of Hilton. From 26.12.2020 till 28.12.2020 I planned with my family to spend my weekends in Hilton Tashkent as usual. I booked 3 rooms for 11 person (7 adults and 4 kids) And payed more than 1400$ per 2 nights with additional expenses. But unfortunately, we got this: 1) Cold room (AC does not work) 2) Iron in the room (does not works) 3) Dust on the floor in the room's corners 4) Bad smell of sweat in the room 5) Wrong rooms. (I am not smoking at all but i had to stay in smoking rooms) 6) Cold floor. My 3 years old daughter has broken leg after incident and she can't walk on the cold floor. 7) Table lamps which should light in the night does not works. 8) The Room was not ready for check in. I don't want punishment, I just want You guys keep your name as it should be in all over the world. Wish you all the Best in New 2021!!! P.S. Please get me wrong, it’s just cry from the heart. Sincerely regards! Khamidjon Kurbanbayev Executive Director Ambitions Building LLC Uzbekistan, Tashkent.