Warkworth|4.66km vom StadtzentrumWe are a group of 15 senior adults, who stayed in 4 Plume Villas for 3 nights mid-week at a total cost of $5,985. Yes, we can agree that the Villas and surrounds are comfortable, attractive, well appointed and serviced. However, the PR of the owners/management left the group with a sour taste for the following reason. Unfortunately one couple were unable to join us after the lady woke unwell on the morning of our departure for Matakana and ordered to have a Covid test and isolate until the result. This couple were booked into a 3-bedroom Villa with 3 other guests, thus this Villa was still occupied. The rest of the complex was virtually empty, so they were not turning guests away. The Manager was approached to ask if there could at least be some reduction in the $718.20 owing by this couple (they had already paid a deposit of $79.80). After talking to the owners, she came back with the answer they would not meet us in anyway. This was a very disappointing outcome - yes, we were advised , when booking, of their cancellation policy, but there have been many good reports of compassion given in what has been a very trying Covid year for all, not just businesses. P.S. Nowhere in the world have we ever been charged $25 for a King bed to be split into 2xsingles.