Sehr gut41 Bewertungen
Innenstadt Leeds Leeds|0.86km vom StadtzentrumThe one and only good thing about this hotel is the staff! They are professional, friendly and nothing is too much trouble!....However, in our opinion this Hotel needs a revamp.... Sharpish! On walking in to the lobby on the ground floor the smell of sewage/ drains was overpowering even through our covid masks! The stay was for two nights for my husbands 40th birthday and we chose this hotel based on the leisure facilities.... But these were not accessible to us when we stayed. It is fair that there is a requirement to book a slot due to covid, however on a weekend morning they have water babies classes between 9 and 11 (I think) meaning that the pool was booked out. Why do this in a city centre hotel at possibly the most popular time?? So we didn't get chance to use the facilities. Then our room was a huge disappointment.... Tiny and very tired. The bathroom was dingy and In need of a face-lift. In the early evening we returned to our room to get ready for a night out and there was an extremely strong smell of cannabis throughout the corridor right into our room. Someone was clearly smoking it in their room. We rang reception and they quickly attended and moved us to a bigger room on a different floor. The new room was lovely and twice the size. Unfortunately the breakfast didn't get much better..... It was cold and not what you would expect from a 4 star hotel. Also the window sill next to our table was filthy and very off putting.. As well as the curtain which was stained with what I hoped to be food. ( see pictures) I definitely would not return to this hotel. The only saving grace was the staff who were so lovely and helpful! We did Consider moving hotels due to the problems we encountered but stuck it out after the staff were so helpful in moving us to another room. I would unfortunately advise to avoid this hotel like the plague!!