Sehr gut36 Bewertungen
La Coruña|1.09km vom StadtzentrumThe hotel has grown old, and the minimum maintenance to update its category is well left behind, installations are old, there is some smell in the rooms, and specially the noise insulation is totally insufficient. It’s more a 3 star hotel declining than a 4 star. General services, such as the reception and elevators need an urgent renewal. During our stay, we got woken up by slams and furniture moving in the upper room. (Being dragged around the floor). We complained over the phone to the reception and noises ceased shortly after, and when we talked to them personally they apollogectally said they were “sincerely sorry” and that housekeeping had been warned not to repeat such behaviour. Later on (the next day) we demanded for the management’s response, and they changed the story: there was no resposne because there was “nothing to be done”, and they couldn’t determine the origin of the noises. On our check in, we were demanded to pay in advance, and only one receptionist was on duty, although our group had a total of 10 rooms reserved. They made no prevision on staffing adequately the reception to plan ahead on our arrival: niether some work prepared, nor enough personnel doing the check-ins. We had to wait for more than 40 minutes to complete the check-in for all the rooms. Throughout my stay, they made me feel as they possibly couldn’t care less. Even on our departure, they forgot to call the taxi while checking out the next customer, and we had to walk to the nearby discotheque (it’s very close by, not a problem, and there’s plenty of taxis in the morning picking up people after party).