Thermen-Hotels in Präfektur Niigata, Japan

Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.

Das Hotel ist eine Atmosphäre mit einer schönen Mischung aus dem alten und dem neuen. Es liegt nicht zu weit von Uonuma no Sato und hat einen komplimentären Shuttleservice nach und von Hatago Isen gegenüber der Station Echigo Yuzawa. Das Zimmer ist groß und es gibt schöne erwärmte Tischbereich. Das Badezimmer ist schön, aber wie bei traditionellen Unterkünften wie diesem, kann es vor allem im Winter im Badezimmerbereich sehr kalt sein. Das Abendessen wurde in einem Bento-Format in unserem Zimmer serviert. Ich war ein wenig enttäuscht, dass es stattdessen nicht ein richtiges Sitz-Sitz-Mahl am Hauptgebäude ist. Der Bento umfasst zwei großzügige Onigiri, Appetitzer und vier Hauptelemente, darunter ein Fleischpatte, Grillfisch und gebratene Wagyu. Das Bad ist auch ziemlich schön und liebte das Bad mit dem schneevollen Landschaftsgarten. Die Service ist im Allgemeinen gut und es gibt Snacks und Getränke im Zimmer für Gäste. Am Abend gibt es auch Sake und Umeshu für Gäste.

Hotel room was good and massive,facilities are abundant as well. The onsen is super spacious and it's thru the night. Food selection are quite a few but do try to get to Eki for more selections... Just take note of the last shuttle bus back to hotel. In all the stay was good, just need to take note that this hotel is only allow SKI in / SKI out... But NOT SNOWBOARDING.... That you have to take shuttle bus to other resort location thru its skiing shuttle bus services...

1. There’s pickup and dropoff for Echigo stn  2. No shoes allowed beyond the hotel entrance 3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him 4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins 5. Breakfast is same everyday 6. Dinner, slight changes but still 99% same. 7. Child meal is hopeless.  Stayed for 5nights, same meals daily.  8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.  9. Onsen was good 10. Basic ice cream treats.  11. Simple ramen in the evening Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.

This place is simply the best! From the check in, to the rooms, the services, the products etc. The onsen experience was 10/10. There’s even free shuttle, free boot rental, table tennis etc. Will definitely come back!

Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice. Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼

This place feels in between a hotel and a ryokan. We requested for a pick up from a ski hill using Whatsapp and it was seamless. Our room was spacious and comfortable.

員工服務非常之好，非常之專業。 酒店有租用滑雪用品，比滑雪場和其他的滑雪用品店便宜。 在酒店買滑雪票，也有折扣優惠。 還有專車接送，當你看見所有人都在排長龍等巴士的時候，你的專車已經在門口等你，在落雪的時候，份外感到溫暖。 步行至越後湯沢站和7-11只是5分鐘的路程。

Ich dachte nicht, dass das Zimmer so nahe am Meer ist, nur 20 m, die herrliche Meereslandschaft. Der Halle trinken Sie allein, der Rezeptionservice ist sehr freundlich, gut kommunizieren, ein großes warmes Hotel, ein sehr hohes Preis-Leistungs-Verhältnis, es lohnt sich zu empfehlen.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.