Ottawa Hostels

Ich dachte, das wäre ein sehr schönes Hotel, da alle Bewertungen, die Sie online sehen, sind erstaunlich. Aber wir bekommen unser Zimmer und wir gehen es ausprüfen und die Straßen riechen wie nichts anderes als rotte Müll, ****, und Zigarettenrauch. Das sollte ein Rauchfreies Hotel sein. Ich bitte um eine Erstattung, da ich schwanger bin und wegen des Geruchs extrem krank fühlen und sie leugnen mich, weil wir zwei Stunden hier waren. Eine Stunde davon war ich draußen, um einen Atem von frischem Luft mit Bierbechern und Zigarettenbäumen auf dem Boden um ihren Picknicktisch zu bekommen. Nicht nur zu erwähnen, wir finden einen Stein im Halle. Schöner Ort.

This is a tired hotel which begs for some preventative maintenance. I spent a weekend at this hotel, and experienced the following: my desk chair broke at the leg on my first attempt to sit on it- there were no replacements ”available”; neither one of the phones in my room worked- I was unable to call reception and had to make several in-person visits; and finally, the batteries in the remote for the TV were missing. A couple of minor inconveniences included the lack of a toilet roll holder, no Kleenex and a VERY slippery tub/shower base, which required a towel in order not to slip and fall. All in all, a less than relaxing and enjoyable experience at this hotel. Moreover, staff attitudes were indifferent with no real intent to mitigate client complaints. Will not come here again in its current state.

Our youth sports team was to stay here and we booked through the company recommended by our organization. Our team was moved into another division 2 weeks before our stay so we were now to play in another city and needed to cancel. Attempts to cancel our block of rooms was unsuccessful. The hotel blamed the booking company and said we were lucky to only pay for one night instead of 2, despite admitting that all of our rooms had since been booked by another team. They were now making double on each room. The sales manager did not care about customer service and our experience. She did not care that there is zero chance we would ever stay at this hotel and seemed to welcome the negative reviews they were sure to get. Stay somewhere that cares about customer service!

這座渥太華歷史最悠久的頂級奢華酒店，坐落在裏多運河入口處，地點絕佳。住在這裏，無論是去往國會山，裏多運河，還是拜沃德市場，國家美術館，都是五到十分鐘的步行距離。 住進費爾蒙特洛裏耶堡酒店，彷彿走進了童話裏王子公主住的城堡。厚厚的地毯鋪在腳下，奢華的吊燈、歐式廊柱與圓拱門造型，長長的走廊裏燈火通明……到處都能感受到復古的年代感和貴族氣息。

Nettes und zeitliches Hotelzimmer; günstige Lage, um die Stadt Ottawa zu besuchen. Enttäuscht, da wir zu einem Zimmer auf dem Bodenplatz vergeben wurden, aber haben in unseren Reservierungsmonaten ein ruhiges Zimmer auf dem oberen Stock beantragt. Auch die Erreichbarkeit zum Erdgeschoss ist außerhalb des Hotels durch einen Parkplatz im Freien.

Stayed at this hotel as part of a group booking for a conference. The rooms are hit and miss with some being old and in need of refurbishment and some being in better shape. A few hours after checking in I discovered bed bugs in my room. An employee came and verified that there were indeed live bed bugs, and said they would have a pest control company come and check the room the next day. In the meantime I was given a new room and one night's stay was refunded. They also offered to take a few items of clothing to be dry cleaned at their cost, and sent a note of apology. The staff were very nice, but my issue is that a) there were no mattress encasements on the mattresses of either bed in the first room. The mattresses just had a thin protector and then just a flat sheet (not even a fitted sheet). Encasements should be standard, especially in a higher end hotel! There was an encasement on the bed in the room I was moved to. b) There didn't seem to be any protocol in place for my luggage or other belongings. This risks moving the bed bugs from one room to another, and then into a person's home. I had the wherewithal to keep my luggage in the bathroom after I changed rooms to check for any signs of bugs, and to wrap everything in plastic bags before putting it in my car. I was able to wash and dry the clothing on high heat at home, but ended up throwing out the suitcase as a precaution. So that was $180 gone. Bed bugs can happen anywhere, I understand that, but a hotel this size really needs better protocols in place for what to do when it occurs.

Das Fenster zeigt nur den Flur. Sehr dunkles Zimmer. Würde im ersten Stock übernachten, aber nie wieder im zweiten Stock?