Apartments in Menorca

Sehr herzliche und zuvorkommende Gastgeber. The Place to stay in Mahón! Liebevoll und geschmackvoll gestaltete Zimmer, tolles Frühstück, erstklassige Lage im Zentrum der Altstadt und bester Service mit überaus freundlichem und herzlichem Personal! Wir bedanken uns für den tollen Aufenthalt in diesem kleinen Paradies!

Wir waren im November 2023 für eine Woche im Hotel Seth Port Mahon. Zunächst die positiven Punkte: 1.) Das Hotel liegt wirklich toll mit einem sagenhaften, erhöhten Blick auf die Naturbucht. Unbedingt Zimmer mit Meerblick buchen. Die Gegend ist eher ruhig, eine kleine Straße mit wenig Verkehr verläuft vor dem Hotel. Trotzdem beginnt das Zentrum von Mahon in nur 10-15min. Fußweg. Es ist kein Problem in der Nähe ein Parkplatz zu finden. 2.) Die Juniorsuiten 105 und 107 waren ziemlich frisch renoviert und die Betten hatten ein gute Qualität. 3.) Das Personal war immer sehr freundlich und hilfsbereit. 4.) Das Frühstücksbuffet war sehr vielfältig und reichlich, hier findet jeder etwas Leckeres für seinen Geschmack. Ein negativer Punkt: Die Klimaanlage (Kühlung) ließ sich nicht einschalten. Es funktionierte nur der ”Heating” Modus. Im November sollte das eigentlich kein Problem sein, aber wir hatten Glück mit dem Wetter und es war ungewöhnlich warm (20-23°C max.). Nun hatten wir erst Juniorsuite 105 mit einer Außenwand nach Süden, so dass sich das Zimmer schön aufheizte. So hatten wir die Wahl nachts bei geschätzten 25°C -26°C im Zimmer zu schwitzen oder das Fenster offen zu lassen und von den Mücken gestochen zu werden und sehr früh morgens vom Hundegebell oder den ersten Knatter-Rollern geweckt zu werden... Die freundliche Rezeptionistin erklärte uns, dass die Klimafunktion nicht individuell per Zimmer aktiviert werden kann und andere Gäste würden frieren. Der Vorschlag war dann in die Juniorsuite 107 umzuziehen, die keine Außenwände hatte. Tatsächlich war es dort minimal kühler und 107 ist auch etwas größer. Trotzdem war es nachts bei geschlossenen Fenster viel zu warm. Nun hat man ”in der Heizsaison” zwar nicht immer solche Temperaturen, aber bei einem 4 Sterne Hotel sollte sich die Klimaanlage individuell per Zimmer einstellen lassen. =＞ 1 Stern Abzug.

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now